FAQs • Madison County, TN • CivicEngage

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What should I know about dialing 9-1-1 from a wireless device?: When the public safety dispatcher answers your call, please be able to give the correct location of the emergency. The District implemented a GIS mapping system in 2002 to assist dispatchers in locating you during an emergency when you dial 9-1-1. This will enable the dispatchers to locate most 9-1-1 calls within 300 meters of their origin.

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Emergency Communications District (9-1-1)

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1. What are the 9-1-1 rates for landline and wireless telephones?: Madison County is pleased to have the lowest landline rates in the State of Tennessee. For residential telephones the rate is set at $0.45 per telephone line per month. The monthly rate for each business telephone line is set at $1.64. The monthly rate for all wireless devices is set by the State at $1.

2. Who do I contact to get an address for my property?: The Madison County Emergency Communications District assigns all addresses within the City of Jackson and Madison County. If you have a question about your address or are uncertain what your correct address is, please contact our office for assistance.

3. What should I know about dialing 9-1-1 from a wireless device?: When the public safety dispatcher answers your call, please be able to give the correct location of the emergency. The District implemented a GIS mapping system in 2002 to assist dispatchers in locating you during an emergency when you dial 9-1-1. This will enable the dispatchers to locate most 9-1-1 calls within 300 meters of their origin.